Simms and their cistomer service - Suck

On 26-Apr-2010, "Flyfisher" wrote:

Fred,

Call them back and ask for the next level up. Keep doing that until you
get
it replaced or there's no one left to talk to.
Make sure you discyuss the poor treatment by the reps and that you've
already been discussing it on flyfishing websites and newsgroups.
If it happened the way you say, they will end up making it right for you.



"Fred" wrote in message
...
I bought a Simms insulated nylon jkt last yr
It was not cheap $150 plus
2 holes developed on the roght sleeve for normal usage
So I called Simms and their csutomer service
At the advice of Tony in Bozeman MT
I spent $4.00 or so to mail it back to Simms
I received an e-mail stating that it was unreparable - I of course
already
knew tha
So of course I called costomer service
Renee and Aaron Ttheabolt atheabolt @simms fishing.com
They both called me a liar and said that thuis was not from normal use
This jerk Aaron Theabolt even cjhallendged my 35 yrs of exoerience w
textiles
If it had been burned by a fire ora chemical spill ther e would be
seared
edge
So I reiterated the fact that it was only from noral wear and tear

They did not believe me and they would not replace the jkt
I even found them to be rude!!
I was amazed, dissapointed, disgusted and embarrassed for the Simms
company
and their total lack of cocern for thier consimer base
I for one will NEFVER buy a Simms produict as they show little concern
for
their customer and the products
Fred

Sorry that I did not post earlier but I obviously do not get to this list
often.
With Simms going higher up helped
Simms has made it good

Thanks
Fred